Frequently Asked Questions
Everything you need to know about 4KAAD performance gear and services.
What makes 4KAAD eyewear different from standard sports glasses?
4KAAD eyewear is specifically engineered for high-intensity endurance sports. We utilize ultra-lightweight carbon materials, high-definition contrast lenses, and anti-fog coatings to ensure maximum clarity and comfort during cross-country skiing, cycling, and running.
How long does shipping take for international orders?
We ship worldwide from our central warehouse. Standard international shipping typically takes 5-10 business days depending on the destination country and customs processing times.
What is your return policy for sports equipment?
We offer a 30-day return policy for all unused items in their original packaging. Please note that for hygiene and safety reasons, apparel must have all tags attached and eyewear must not show signs of wear.
Do 4KAAD ski poles come with a warranty?
Yes, all 4KAAD poles and rollerski equipment are covered by a 1-year manufacturer warranty against defects in materials and workmanship. This does not cover breakage due to impact or improper use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure and seamless checkout experience.
How do I choose the correct size for my ski poles?
We provide a detailed size chart on every product page. Generally, for classic cross-country skiing, poles should reach your shoulder, while for skate skiing, they should reach your chin or nose.